PRIVACY
Data Protection · Your Rights · Pakistan Players

345wins Privacy Policy —
How We Collect, Use,
and Protect Your Data

This Privacy Policy explains what personal data 345wins collects from Pakistani players, how it is used and stored, who it may be shared with, and what rights you hold over your information. Your privacy is a core operational commitment at 345wins — not an afterthought. Please read this document in full before using the 345wins platform.

Effective: 1 January 2026
English Language
Pakistan Players
256-bit SSL

Last updated: 1 January 2026 • Version 2.0

Our Privacy Commitments

Six Ways 345wins Protects Your Personal Data

These six commitments summarise the 345wins approach to data protection. They reflect our obligations under applicable privacy law and our own internal standards, both of which go beyond the minimum required.

No Data Sales — Ever

345wins does not sell, rent, or broker your personal data to any third party for marketing or commercial purposes. Your name, contact details, CNIC information, PKR transaction history, and gaming activity are never monetised by being passed to advertisers or data brokers.

256-Bit SSL on Every Session

Every connection between your device and the 345wins platform is protected by 256-bit SSL/TLS encryption — the same standard used by international banks. Your login credentials, payment details, and account data travel encrypted at all times, whether you are accessing 345wins from Karachi, Lahore, or anywhere else in Pakistan.

Data Collected Only as Needed

345wins collects only the personal data that is necessary to operate your account, process PKR payments, comply with KYC obligations, and provide support. We do not collect data beyond what serves a legitimate operational or legal purpose — a principle known as data minimisation.

Access Controls and Staff Training

Access to player personal data within the 345wins organisation is restricted on a need-to-know basis. Staff with access to player data are trained in data protection obligations and are bound by confidentiality agreements. Access logs are maintained and regularly audited.

Breach Notification

In the event of a personal data breach that affects Pakistani players, 345wins will notify affected players via their registered email address within 72 hours of the breach being identified, in accordance with our obligations under applicable data protection standards. We will explain what data was affected and what steps are being taken.

You Control Your Data

Pakistani players hold meaningful rights over the personal data 345wins holds about them — including the right to access it, correct inaccuracies, and in some circumstances request deletion. These rights can be exercised by contacting the 345wins support team in English via live chat or at the support email address listed in this policy.

Contents
  1. Introduction
  2. Data Controller
  3. Data We Collect
  4. How We Collect Data
  5. How We Use Your Data
  6. Legal Bases
  7. Sharing Your Data
  8. Data Retention
  9. Security Measures
  10. Cookies & Tracking
  11. Your Rights
  12. Children & Minors
  13. Policy Changes
  14. Contact Us

This Privacy Policy ("Policy") describes how 345wins ("345wins", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "the Player") who access or use the 345wins platform — including 345wins Casino, the 345wins sportsbook, Jackpot Slots, Hi Lo, Progressive Prize pools, and Cockfighting streams.

By registering an account with 345wins or by using any part of the 345wins platform, you acknowledge that you have read and understood this Policy. This Policy forms part of the 345wins Terms & Conditions and should be read alongside them. Where there is any conflict between this Policy and the Terms & Conditions in respect of data processing matters, this Policy shall prevail.

This Policy is written in English. It is designed to be read clearly by Pakistani players. If any provision is unclear, please contact 345wins support via live chat before providing personal data or continuing to use the platform.

345wins is the data controller in respect of all personal data collected from players who access the platform. This means 345wins determines the purposes and means of processing your personal data and bears primary responsibility for handling it in accordance with applicable data protection standards.

For all data protection enquiries, including requests to exercise your rights, players should contact 345wins via:

345wins collects the following categories of personal data from Pakistani players:

3.1 Registration and Account Data

  • Full name (as it appears on your CNIC or government-issued identification);
  • Date of birth (for age verification — 345wins strictly serves players aged 18 and above);
  • Email address;
  • Mobile phone number (Pakistan format);
  • Username and encrypted password;
  • Country of residence (Pakistan).

3.2 Identity Verification (KYC) Data

  • CNIC number and copies of CNIC documents;
  • Proof of address documentation (where required);
  • Selfie or photograph (where required for identity matching);
  • Bank account details, Easypaisa number, or JazzCash number linked to your 345wins account.

3.3 Financial and Transaction Data

  • PKR deposit and withdrawal amounts, dates, and associated payment method references;
  • Transaction reference numbers from Pakistan payment providers (Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah);
  • USDT wallet addresses where USDT TRC20/BEP20 is used as a payment method;
  • Current PKR account balance.

3.4 Gaming and Betting Activity Data

  • Game session records (game title, stake in PKR, outcome, session duration);
  • Sports bet records (sport, event, market, stake in PKR, odds, outcome, settlement);
  • Bonus usage history;
  • Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

3.5 Technical and Device Data

  • IP address at the time of each login or session;
  • Device type, operating system, and browser version;
  • Session timestamps and duration;
  • Geolocation data (country/region level, not precise GPS).

3.6 Communications Data

  • Records of live chat conversations with 345wins support;
  • Email correspondence with 345wins;
  • Complaint and dispute records.
345wins does not collect sensitive personal data such as biometric data (beyond identity photo matching for KYC), political opinions, religious beliefs, or medical information, unless specifically required and consented to for responsible gaming support purposes.

345wins collects personal data through the following channels:

Collection Method Data Collected
Account Registration Name, date of birth, email, phone number, username, password
KYC Verification Process CNIC, address proof, identity photograph, payment method verification
Deposits & Withdrawals PKR transaction amounts, payment provider references, wallet/account details
Platform Usage Game sessions, bet records, login history, session duration
Device & Browser IP address, device type, OS, browser, cookies (see Section 10)
Support Interactions Live chat logs, email records, complaint history
Third-Party KYC Providers Identity verification outcomes from certified KYC service providers

345wins uses the personal data collected for the following purposes:

  • Account management: Creating, maintaining, and securing your 345wins account;
  • Payment processing: Processing PKR deposits and withdrawals via Easypaisa, JazzCash, Raast, and Pakistan bank channels;
  • Identity verification: Confirming player identity, age (18+), and source of funds as required under our KYC obligations;
  • Game provision: Delivering access to 345wins Casino games, sports betting, Jackpot Slots, Hi Lo, Cockfighting, and Progressive Prize products;
  • Responsible gaming: Monitoring gaming activity against player-set limits and self-exclusion status; applying responsible gaming interventions where appropriate;
  • Fraud and security: Detecting and preventing fraudulent activity, multi-accounting, and other prohibited conduct as described in the 345wins Terms & Conditions;
  • Customer support: Responding to player enquiries, resolving disputes, and providing technical assistance;
  • Legal compliance: Meeting our obligations under the terms of our international gaming licence and applicable anti-money laundering requirements;
  • Platform improvement: Analysing aggregated, anonymised usage data to improve the 345wins platform and identify technical issues;
  • Communications: Sending transactional emails (deposit confirmation, withdrawal notification, account alerts) and, where separately consented to, promotional communications.

345wins processes personal data on the following legal bases:

  • Contract performance: Processing necessary to fulfil the Terms & Conditions agreement with you, including account operation and payment processing;
  • Legal obligation: Processing required to comply with KYC, anti-money laundering, and gambling licence requirements;
  • Legitimate interests: Processing for fraud prevention, platform security, and anonymised analytics that does not override your fundamental rights;
  • Consent: Processing for optional promotional communications, where you have explicitly opted in. Consent for marketing communications can be withdrawn at any time by contacting 345wins support.

345wins does not sell player personal data. We share personal data only in the following limited circumstances:

  • Payment providers: Sharing the minimum data necessary with Easypaisa, JazzCash, Raast, Pakistani banks, and USDT network operators to process PKR transactions;
  • KYC and identity verification providers: Sharing identity documentation with certified third-party KYC providers for the purpose of age and identity verification;
  • Game software providers: Sharing pseudonymised session data with certified RNG game software providers to support game operation and RTP auditing;
  • Regulatory and legal authorities: Disclosing data where required by our gaming licence obligations, court order, or applicable law;
  • Fraud prevention agencies: Sharing data with recognised fraud prevention organisations where there is credible evidence of criminal activity;
  • Group companies: Sharing data with entities within the 345wins corporate group where necessary for operational or compliance purposes, subject to equivalent data protection standards.

All third parties who receive personal data from 345wins are contractually bound to process it only for the stated purpose and to maintain appropriate security standards. 345wins does not allow third-party recipients to use player data for their own independent marketing purposes.

345wins retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

  • Active account data: Retained for the duration of the 345wins account and for a minimum of five (5) years following account closure, as required by anti-money laundering obligations;
  • KYC and identity documents: Retained for a minimum of five (5) years following the conclusion of the customer relationship;
  • PKR transaction records: Retained for a minimum of seven (7) years to comply with financial record-keeping obligations;
  • Support correspondence: Retained for three (3) years following the resolution of the relevant enquiry or complaint;
  • Marketing consent records: Retained for the duration of consent and for three (3) years after consent is withdrawn, to demonstrate compliance.

After the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is used, the resulting data may be retained for statistical purposes indefinitely.

345wins implements the following technical and organisational security measures to protect player personal data:

  • 256-bit SSL/TLS encryption for all data in transit between player devices and 345wins servers;
  • Encryption of sensitive data fields (passwords, payment details) at rest using industry-standard encryption algorithms;
  • Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
  • Multi-factor authentication requirements for internal systems staff who access player data;
  • Regular security audits and penetration testing of the 345wins platform;
  • Incident response procedures with defined escalation paths and player notification obligations in the event of a data breach.
While 345wins takes all reasonable steps to protect your personal data, no digital platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their 345wins accounts and to activate two-step verification to add a second layer of personal account protection.

345wins uses cookies and similar tracking technologies on the platform for the following purposes:

  • Essential cookies: Required for the platform to function — maintaining your logged-in session, remembering your preferences, and securing the connection. These cannot be disabled without preventing platform access.
  • Performance cookies: Collecting anonymised data about how pages are used — which sections receive the most engagement, error rates, and page load performance — to help 345wins improve the platform experience for Pakistani players.
  • Security cookies: Supporting fraud detection and account security functions, including flagging unusual login patterns.

345wins does not use third-party advertising cookies or behavioural tracking cookies that profile players for external marketing purposes. Cookie settings can be managed within your browser settings, though disabling essential cookies will prevent platform access.

As a Pakistani player using 345wins, you hold the following rights in relation to the personal data 345wins holds about you:

Right of Access

Request a copy of all personal data 345wins holds about you. 345wins will provide this within 30 days of a verified request.

Right of Rectification

Request correction of inaccurate or incomplete personal data held in your 345wins account profile.

Right to Erasure

Request deletion of your personal data in circumstances where continued processing is no longer necessary, subject to overriding legal retention obligations.

Right to Restrict Processing

Request that 345wins limit the processing of your personal data while a dispute or accuracy challenge is being resolved.

Right to Data Portability

Request your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.

Right to Object

Object to processing based on legitimate interests, including profiling for responsible gaming purposes, where your individual circumstances warrant it.

To exercise any of these rights, contact the 345wins support team via live chat or at [email protected]. 345wins will respond to verified data rights requests within 30 calendar days. Identity verification may be required before processing certain requests.

18+ Only. The 345wins platform is strictly for adults aged 18 and above. 345wins does not knowingly collect personal data from individuals under 18. If 345wins discovers that personal data has been submitted by a person under 18, that data will be immediately deleted and the associated account closed. If you are a parent or guardian and believe your child has submitted personal data to 345wins, please contact the support team immediately.

345wins reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, legal obligations, or platform operations. Where changes are material, 345wins will notify registered Pakistani players via the registered email address and/or via a prominent notice on the 345wins platform before the changes take effect.

Continued use of the 345wins platform following the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with an updated Policy, you should cease using the platform and may request account closure by contacting 345wins support.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, please contact the 345wins data protection contact via the following channels:

  • Live Chat: Available 24/7 directly within the 345wins platform — typical response time under 5 minutes
  • Support Email: [email protected]

All privacy enquiries received by 345wins are handled by English-language support staff trained in data protection obligations. Formal privacy complaints that cannot be resolved through the 345wins support process may be escalated to the relevant data protection authority or licensing body.

Responsible Gaming Reminder: 345wins is strictly for adults aged 18 and above. If you have concerns about your gaming behaviour, your personal data related to responsible gaming (deposit limits, self-exclusion status) can be reviewed and updated at any time via your account settings or through 345wins support. Visit our Responsible Gaming page for full details on the self-exclusion and deposit limit tools available to Pakistani players. For full platform rules, see our Terms & Conditions.

Privacy Questions? Our Team Is Here 24/7

The 345wins English-language support team can answer any questions about this Privacy Policy, your data rights, or how your PKR account data is handled — any hour of the day.

Visit the FAQ Terms & Conditions

18+ only. Privacy Policy effective 1 January 2026.